call center agent

القليوبية - القليوبية

Ghrghar Group for projects is currently looking for a call center agent to join our company.

Responsibilities:

– Receive calls from customers and maintain a positive, empathetic and professional attitude at all times to ensure customer satisfaction.

– Handle various customers’ requests and inquiries and maintain a high level of customer satisfaction.

– Handle customers complaints.

– Responsible for customer follow-ups

– Assist in resolving customer inquiries/complaints.

– Use the available tools and systems to document customer requests and to provide the correct information and services.

Requirements:-

– Bachelor’s Degree in any field.

– Excellent communications skills.

– Good command of English language.

– A minimum of 2 years’ experience in customer service

– Customer focus and adaptability to different situations.

– Excellent problem-solving skills.

– Flexibility, patience, positive attitude.

– Strong phone and verbal communication, phone etiquette, customer focus, multi-tasking, data entry skills.

– Excellent user of Microsoft Office Applications.

– If you’re interested kindly send your CV to nehal.emad@ghrghar.com mentioning job tile in mail subject