Application Support Engineer

Job Description

Duties and Responsibilities: 

• Providing software application support under the supervision of the Senior Engineer.
• Performing analyses on software application functionality and suggesting improvements.
• Ensuring effective front-end and back-end functionality of applications.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Managing code migration across environments to ensure continued and synchronized functionality.
• Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
• Keeping a record of configuration changes and scheduling application updates.
• Documenting processes and monitoring application performance metrics.
• Providing front-end support to clients and colleagues in other departments.

Job Requirements

Job requirements:

• +1 years of experience
• A bachelor’s degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
• Demonstrable experience as an application support engineer in a related field.
• Advanced knowledge of programming languages, such as .net, oracle, and SQL server.
• Ability to manage code migration, document configuration changes, and monitor performance.
• Exceptional ability to provide front-end support to internal departments and web-based clients.
• have experience in managing databases (as an addition).