الوصف
El Shawwa is hiring a ” Call Center Supervisor ” (Full time)
Location: Mansoura
Responsibilities:
organize and direct the staff of our call center.
• Assist in the formulation of targets for individuals and teams
• Answer questions from staff and provide guidance and feedback
• Anticipate escalation and take over calls when needed
• Measure performance with key metrics such as call abandonment, calls waiting etc.
• Ensure adherence to policies for attendance, established procedures etc.
• Keep management informed on issues and problems
• Prepare monthly/annual results and performance reports
Requirements
• Proven experience as call center supervisor or similar supervisory position
• Experience in customer service is essential
• Working knowledge of MS Office
• Bachelor degree
To apply: send your updated resume to cv@elshawwa.com
تفاصيل الوظيفة
| فئه الوظيفة | Call Center |
|---|---|
| الدوام | دوام كامل (Full-Time) |
| المشاهدات | |
| الراتب | - |
| الموقع | الدقهلية-المنصورة |
| تاريخ النشر | 24 January، 2021 |