E-Commerce Customer Service Specialist

الإسكندرية - الاسكندرية

Nile projects and trading (NPTCO) is hiring

Job description:

• Manage incoming and outgoing calls in a timely manner.

• Follow up with customer’s orders/shipments to ensure they are delivered on time and help resolve and issues they might face.

• Organize Return process and refund for customers wanting to return a order.

• Place exchange orders for customers and effectively communicate them with our warehouse staff and follow up.

• Place orders in our backend system for customers wanting to order through social media direct messages or even phone calls.

• Monitor changes in website traffic or increases in sales.

• Develop and manage campaigns to increase digital sales.

• Answer all daily questions/inquiries received through social media (Facebook, Instagram, WhatsApp, email..etc).

Job specifications:

• Excellent handling skills.

• Ability to multi-task, set priorities and manage time effectively.

• Ability to learn about products and services and describe/explain them to prospects.

• Fluency in English is a MUST

Salary: 4500 basic + 2months bonus + profit share

If you are interested

Kindly send your CV to abdelrahman-helmy@nileprojects.com

Subject: E-commerce